Damaged or Missing Items:
Upon receiving your package, immediately inspect it to insure that all
items are included and in satisfactory condition.
Invoice discrepancies and missing or damaged items must be reported
to Cavision within two business days of receipt of the package.
Cavision will not be liable for damage incurred during shipping.
It is the customer’s responsibility to initially contact the
courier service and then inform Cavision with the reference number.
Return
Policy:
Upon receiving your items, inspect and test them, and contact Cavision
immediately if you encounter any problems that may merit return of the
items.
If you purchased your items from an authorized retailer, please contact
the retailer first and then notify Cavision of the problem.
In this case you will have to make arrangements with the retailer
and follow their return policies.
When applying for a merchandise return for products that were purchased
directly from Cavision, you
must contact Cavision within 3 business days of receipt of the items and
obtain an RMA#.
Cavision will not accept returns without a Return Merchandise
Authorization (RMA) number. A
tracking number for the return shipment must be provided to Cavision
within three business days of obtaining an RMA number.
All shipping charges related to returns are the responsibility of the
customer. All refunds are
subject to a minimum 15% restocking fee. The
actual amount of the restocking fee may be higher, depending on the
circumstances of the return (e.g. not returned within specified time
period) and the condition of the returned items.
Procedures
for Returning Items for Refund or Exchange:
-
Contact
Cavision to obtain an RMA number.
No packages will be accepted without an RMA number.
Please indicate the RMA# in the shipping / customs paperwork as well as
on the side of package.
-
If
shipping with courier, express (air) is fine, but please
only ship via ground (standard) service if it includes free
automatic customs clearance (and ensure that the declared value is
below $200). Please do not ship with a freight or
other service that does not provide free automatic customs clearance.
If manual customs clearance or a brokerage fee is
required, we will not accept the package. If shipping with
postal (mail) service ensure
that the service level provides a tracking number.
-
All
packages must state “CANADIAN GOODS RETURNING” on the airway bill
and customs declaration form or commercial
invoice, indicate NO commercial / customs value, and use the following
harmonized code: 9813.00.00.97 ("Canadian Goods Returning").
-
Ensure
that items are packaged securely and include a copy of the original
invoice in in the box. All
shipping costs are the responsibility of the customer.
-
A
tracking number for the shipment of a returned item or an exchange
must be provided to Cavision within three business days of obtaining
an RMA number.
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