Cavision Enterprises Ltd. Limited
Cavision Enterprises Ltd. provides a three months (from date of purchase)
limited warranty when the product is used for commercial, rental, business
or industrial purposes, and a six months (from date of purchase) limited
warranty when the product is employed only for personal use.
Subject to the terms and conditions
specified hereunder, Cavision Enterprises Ltd. agrees to correct by repair
any defect in material or workmanship, which is brought to the attention
of Cavision within the specified time period of the warranty.
Cavision Enterprises Ltd. holds no liability for any
product returned if Cavision
Enterprises Ltd. determines that the damage was caused by anything
other than the normal and proper use, handling, and storage of the
Cavision Enterprises Ltd. holds
the right to select the remedy by which to bring the product back to a
Cavision Enterprises Ltd. holds no liability for
general, consequential, incidental or special damages resulting from a
defective product. Cavision
Enterprises Ltd.’s entire liability for any defective product
shall in no event exceed the purchase price for the defective product.
limited warranty is provided by Cavision
Enterprises Ltd. unless the product was purchased directly from Cavision Enterprises Ltd. or directly from an
Cavision Enterprises Ltd. shall be released from all
obligations under its warranty in the event repairs or modifications are
made by personnel other than its own or authorized (in writing) service
be eligible for warranty the customer must posses the original invoice.
The customer is responsible for all shipping charges related to
warranty or repair service.
offers a limited repair service for items which do not fall under
warranty. Rates for parts and
labor are dependant on specific circumstances; contact Cavision for more
for Returning Items for Warranty Repair Service:
If you purchased your items from an authorized retailer, please contact
the retailer first and then notify Cavision of the problem.
Cavision to obtain an RMA number.
No packages will be accepted without an RMA number.
Please indicate the RMA# in the shipping / customs paperwork as well as
on the side of package.
shipping with courier, express (air) is fine, but please
only ship via ground (standard) service if it includes free
automatic customs clearance (and ensure that the declared value is
below $200). Please do not ship with a freight or
other service that does not provide free automatic customs clearance.
If manual customs clearance or a brokerage fee is
required, we will not accept the package. If shipping with
postal (mail) service ensure
that the service level provides a tracking number.
packages must state “CANADIAN GOODS RETURNING” on the airway bill
and customs declaration form or commercial
invoice, indicate NO commercial / customs value, and use the following
harmonized code: 9813.00.00.97 ("Canadian Goods Returning").
that items are packaged securely and include a copy of the original
invoice in in the box. All
shipping costs are the responsibility of the customer.
tracking number for the shipment of a returned item or an exchange
must be provided to Cavision within three business days of obtaining
an RMA number.